Frequently Asked Questions

Regards the frenquently questions, we list the answers as following:

1:Can I negotiate the Prices?

Yes, we may consider discounts for multiple container load of mixed goods or bulk orders of individual products.

2:What is your minimum order requirement?

One site is ok, every customer can deal with us.

3:How long will it take to execute my order?

This depends on the size and complexity of the order. Please advice us the quantity and specification of the order sothat we can advise a production schedule.

4:Do you provide samples?

Yes, we can supply samples for test.But you part need to pay the sample and delivery cost.

5:How much will the shipping charges be?

This will depend on the size of your shipment and the method of shipping. When inquired about shipping charges, we hope that you let us know the detailed information such as the models and quantity, your favorable method of shipping (by air or by sea,) and your designated port or airport.

6:Can you give warranty of your products?

Yes, we extend a 100% satisfaction guarantee on all items. Please feel free to feedback immediately if you are not pleased with Sen Yi’s quality or service. For the overseas orders, we guarantee most accessories. Provided emails with details including pictures or short video, we will send guide manual or replacements at our cost to repair.

7:Can I visit your factory?

Sure, we are near to Xiamen airport, about 45 minutes’ drive. If you would like to visit our factory, please contact us to make an appointment.

8:How can I know how my order is being done?

We will inspect and test all items in order to avoid damage and missing parts before shipping. The detailed inspection pictures of the order will be sent to you for your confirmation before delivery.

9:OEM Capability

All OEM orders are welcome. We have a group of skilled masters and management who have been in this line for more than ten years. Our design team is also able to create custom designs to assure smooth and fast production, high quality control and quick delivery.

Pls contact us for more details.

Tina Woo  Tel: 0086-133-7692-1609  email:tina@y-doors.com

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